Job Description

Techsavanna Company, Nairobi

Job Title: In Market G2 Configuration Engineer

Reports to: MPesa Engineering

Role Purpose: The Configuration Analysts will be a dedicated individual with payment wallet configuration experience across Credit services.

Their central role will be the local implementation of configuration guides and approved changes to support the launch and improvement of new M-Pesa services.

Upon hiring the candidate will be given training in this platform.

Key Accountabilities:

• Responsible for analysing and documenting new requirements for new business services and scenarios


• Responsible for configuring new services, optimising service parameters for performance and monitoring schedule and testing accordingly on assigned platform


• Responsible for analysing, documenting and troubleshooting new configurations, leading to reduced service degradation or loss.


• Responsible for configuring scheduled changes on the assigned service platforms


• Maintain quality documentation of the changes made on the platform for service introduction, incident resolution or performance improvement.


• Maintain workflow changes within the system


• Review and a maintain full understanding of Credit controls in place in all markets


• Report to MPA and market stakeholders on updates of scenarios, configuration, test results and reports across assigned markets and escalating issues when appropriate


• Provide knowledge transfer to markets for all M-Pesa and 3rd party configurations performed to broaden knowledge base on execution.


• Provide training to Market and Vodafone shared service teams on the new services configured, testing results and reports developed.

Must have technical / professional qualifications:

Essential

• System / API Integration Experience (Tools like Apigee, Tibco, MuleSoft ESB, SSL Certificates or similar).

Desirable

• Mobile Payment or Financial Services Experience


• Service Operations Qualification – ITIL


• AML Qualification – ICA Certificate in Anti Money Laundering Awareness


• Regulated industry experience


• Programme Management Qualification and Experience – MSP

Key Performance Indicators:

• Project leadership and capacity to drive project choices and implement them (ambitious and competitive).


• Ability to operate in a multinational environment to Executive Management level with good communication skills (one company & local roots).


• Time to Market for MPS Products and Services.


• Continued focus on Simplicity and Speed to reduce project transfer time.


• Integrity and openness to build trust and be trusted across different cultures.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.

info@techsavanna.technology

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