Technical Support at Bridge Talent Management
- Published date: June 19, 2024
- Category: Administrative & Office
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Overview:
- Monitor and troubleshoot issues related to our meter systems, and assist and guide users in finding solutions. This also requires you to respond to inquiries, perform system maintenance, document issues and solutions, and train users on best practices.
Key Responsibilities:
Troubleshoot Issues:
Customer Support:
Documentation and Reporting:
Training and Development:
Monitor Meter Systems:
- Regularly monitor the performance and functionality of metering systems.
- Identify and report anomalies or irregularities in meter readings and performance.
- Diagnose and resolve technical issues related to meter hardware and software.
- Provide step-by-step support to field technicians and customers experiencing meter-related problems.
- Respond to customer inquiries and provide technical support via phone, email, or onsite visits.
- Ensure timely resolution of issues to maintain customer satisfaction.
- Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
- Generate reports on meter performance and common issues to inform maintenance and improvement strategies.
Collaborate with Teams:
- Work closely with other technical support staff, field technicians, and customer service to address complex issues.
- Assist in the development and implementation of preventive maintenance schedules.
- Provide training to field technicians and customers on proper meter usage and troubleshooting procedures.
- Stay updated with the latest developments in metering technology and support practices.
Requirements
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Proficiency in using meter monitoring software and diagnostic tools.
- Ability to work independently and as part of a team.
- 2 years of experience in a similar role.
Method of Application
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