Job Description

Vacant Positions: Luganda Speaking Content Moderators

Location: Nairobi

Job Summary: Our client, an International organization who is a leading provider of data services is seeking to recruit Luganda Speaking Content Moderators

Responsibilities

• Assist client community and help resolve inquiries empathetically, accurately and on time.


• Become and remain knowledgeable about the clients’ products and community standards.


• Make well balanced and personally driven decisions to be an effective advocate for the client community.


• Display a strong bias to doing what’s right for the client community in supporting the clients’ mission.


• Investigate and resolve issues that are reported about the clients’ products.


• Respond to user inquiries with high quality, speed, empathy and accuracy.


• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.


• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the clients’ site.


• Enforce the clients’ Terms of Use by carefully monitoring reports of abuse on the site.


• Review the reported content within agreed turnaround times and standards of quality.


• Identify inefficiencies in workflows and suggest solutions.


• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Requirements

• Between 18-35 years


• Minimum 1-year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.


• High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each ‘representative’


• Minimum language test score to be achieved in English language test.


• Minimum score to be achieved in Vendor reasoning/analytical test.


• Working knowledge of MS Office applications.


• Quick learner and able to decipher complex information


• Fluent in written and verbal Zulu/Afrikaans/Luganda/Oromo/Somali/ Hausa/Amharic


• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.


• Excellent web research skills.


• Keen attention to details.


• Ability to work with a sense of urgency.


• Good time-management skills.


• Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.


• Must be a good team player


• Must come from a low-income community


• High school education is mandatory. College education is an advantage.


• Must be currently unemployed or working as a casual

How to Apply

To apply, send your CV to recruit@flexi-personnel.com by 30th October 2021.

Indicating Luganda Speaking Content Moderators as the Mail subject.

NB: Flexi Personnel does not charge candidates for job placement.

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