About the role:

Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

Key Responsibilities:

• Project Management  


• Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.


• Contacting clients to set preferred dates and installing the products within the set timelines.


• Proper time management to ensure all projects assigned are achieved within the timelines set


• Risk Management


• Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 


• Communicate and mitigate any risk factors that are encountered in the field by various engineers.


• Carrying out technical surveys and submitting the reports) to the engineering team leads


• Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products


• Mentoring and in-field training of new engineers


• Guiding clients through contract filling and sending the signed contracts to HQ every Friday.


• Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet


• Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done


• Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.


• Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.


• Advise and provide recommendations to clients on products  that would work best for them during technical surveys


• Do a minimum of 2 installations in a day.


• Achieve a mean Turn Around Time of under 2 days for jobs done


• Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

• Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage


• 2+ years of experience with solar grid pump systems and  irrigation systems  management


• Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys


• Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.


• An independent thinker who is able to thrive in a fast-paced dynamic environment.


• In-depth knowledge of the industry and current trends adaptable for  SunCulture


• Be organized and be an expert in  time management 


• An agile trainer capable of training and being trained and be very resilient and flexible


• Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus


• Able to work in a dynamic environment with immense pressure and meet deadlines


• Comfortable with ambiguity and able to plan, be organized, and meet deadlines


• Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude