Customer Service Representative at Bridge Talent Management
- Published date: June 19, 2024
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Overview:
- Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.
Key Responsibilities:
- Assists customer Issue Resolution
- Address and resolve customer inquiries and issues via phone, email, or in person.
- Provide clear and accurate information to customers regarding products and services.
- Receive Customer Calls
- Answer incoming customer calls promptly and courteously.
- Listen to customer needs and concerns, providing appropriate solutions and assistance.
- Issue Escalation
- Identify and escalate unresolved customer issues to the Technical Support and Technical Teams.
- Follow up on escalated issues to ensure timely resolution and customer satisfaction.
- Documentation Management
- Maintain accurate and organized records of customer interactions, issues, and resolutions.
- Properly file and manage all customer-related documents and correspondence.
- Reception Management
- Greet and assist visitors and customers in a professional and friendly manner.
- Manage incoming calls, emails, and inquiries, directing them to the appropriate departments as necessary.
- Customer Database Management
- Update and maintain the customer database, ensuring all information is current and accurate.
- Track customer interactions and service history to provide a personalized customer experience.
- Administrative Support
- Assist with scheduling customer appointments and meetings.
- Prepare reports and summaries of customer interactions and issue resolutions.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- Strong organizational and documentation skills.
- Develop and maintain a deep understanding of our products, services
- 2 years of experience in a similar role.
Method of Application
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