Customer Care Associate at Sistema Biobolsa
- Published date: May 31, 2024
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Your mission at Sistema.bio:
Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.
You’ll be in charge of:
- Responding to customer inquiries and resolving issues promptly and professionally.
- Providing accurate information about products or services to customers.
- Handling and resolving customer complaints or escalations effectively.
- Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].
- Collaborating with internal teams to address customer needs and improve overall customer satisfaction.
- Identifying and implementing process improvements to enhance the efficiency of customer care operations.
- Adhering to company policies and procedures while delivering exceptional customer service.
More about YOU:
- Diploma in Public Relations, Communication, Business Management or related course.
- Previous customer service experience.
- Excellent communication skills.
- Empathy and patience.
- Problem-solving abilities.
- Product and service knowledge,
- Computer proficiency.
- Conflict resolution.
Method of Application
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