JOB DESCRIPTION

• Reporting to the Chief Financial Services Officer, the position holder will be responsible for leading and overseeing the day-to-day operations of the Fintech Solutions Centre of Excellence (CoE). He/She will ensure that the CoE's operations are aligned with the overall Financial Services Cluster and Safaricom strategy and that it meets the needs of internal and external stakeholders. He/She will work closely with cross-functional teams to ensure that the CoE’s services/value propositions are delivered efficiently and effectively, while maintaining compliance with relevant regulations.

RESPONSIBILITIES

Strategic and Tactical Execution 

• Develop and manage the strategy on Fintech Solutions and aligned to the overall Safaricom Strategy and customer needs.


• Evaluate market potential and formulate performance indicators and help define go to market strategy for all Fintech Solutions propositions. 


• Develop an effective go to market strategy and drive usage of propositions. 


• Develop and execute a strategic roadmap for the Fintech Solutions CoE, aligned with the overall organizational objectives. 

Strategic Partnerships and Stakeholder Management

• Develop Partnerships leading to identification of new areas of Business and business opportunities..


• Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners. 


• Collaborate with stakeholders, such as product managers and business leaders, to prioritize initiatives and allocate resources effectively.


• Collaborate with other CoEs, tribes, squads/teams to foster a holistic and integrated approach. 


• Communicate effectively to convey the tribe's vision, progress, and achievements.

Business Product/Proposition Development and Innovation

• Develop new business opportunities while innovatively managing associated costs to make it a self-sustaining business.


• Drive the ideation, design, and development of innovative products and services. 


• Utilize customer insights and data analytics to identify opportunities for process improvement and enhanced client experiences.


• Ensure compliance with regulatory requirements and industry best practices.


• Continuously review and optimize the CoE's processes and procedures to ensure efficiency, quality, and compliance.

Performance Monitoring and Reporting

• Align the revenue indicators and reporting tools to the targets.


• In conjunction with the Marketing Business Partner, develop monitoring and evaluation templates for revenue performance management in the market.


• Employ approved business processes to formulate and oversee the implementation of effective Influential Marketing initiatives to bring about desired responses in customer behaviour.


• Define and track key performance indicators (KPIs) to measure the tribe's performance and identify areas for improvement. 


• Drive data-driven decision-making by presenting insights and recommendations to senior management and stakeholders.


• Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.


• Stay up to date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in Fintech Solutions. 


• Prepare regular reports and presentations to update senior management on the tribe's initiatives, outcomes, and challenges.

Empower and enable Teams/Squads

• Provide leadership in the day-to-day business and ensure a competent, efficient, and motivated human capital for enhanced productivity and performance. 


• Champion an agile mindset, continuous improvement and ensure adherence to agile leading practices. 


• Role model inclusivity & builds trust for a psychologically safe environment for everyone to be their best. 


• Build trust and empower teams/squads to work autonomously to deliver great value to customers.


• Provide the right level of feedback to enable squad/team alignment and autonomy. 


• Represent the CoE interests to leadership, and escalating impediments as needed. 


• Develop, coach and mentor chapter leads, product owners and squad/team members.

Key performance indicators

• Adherence to set Fintech Solutions CoE business OKRs and commitments.


• Successful roll out of new Fintech Solutions and services in time, and most efficient manner.


• Driving achievement of the Fintech Solutions Mission budget.


• New business areas identified and planned in place to capture the opportunities.


• Optimization of existing Fintech Solutions and services.


• Delivery of relevant target digitization projects/Initiatives. 


• Drive innovation and continuous improvement within the CoE. KPIs could include the number of new products or services launched, the percentage of revenue generated from new products or services, and innovation awards or recognition.


• Deliver exceptional client experiences. KPIs could include client retention rate, client feedback surveys, and Net Promoter Score (NPS).


• Manage the CoE’s budget and financial performance. KPIs including expense management metrics, financial forecasting accuracy, and return on investment (ROI) for key initiatives.


• Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.


• Provide guidance and leadership to team members, through continuous and quarterly reviews. 


• Identify and nurture talent within the Fintech Solutions CoE. 


• Employee Engagement (eNPS) and Productivity.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.


• Foster authentic relationships with customers and partners that build trust.


• Explicitly take customer-centric decisions and take personal ownership to achieve results.


• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.


• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.


• Show ambition and courage, empowering others to go beyond the plan.


• Bold and challenge teams to reimagine how things are done.


• Prompt new thinking and ideas by asking “what if” questions.


• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.


• Fuel innovative ideas from others and test them to enable growth.


• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.


• Share your ongoing learning and personal purpose with others.


• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.


• Actively collaborate to break silos and hold your team accountable to do the same.


• Develop others to make the most of their talents and coach them to take ownership to get things done.


• Create an inclusive environment ensuring the safety and wellbeing of others.


• Live our Purpose and demonstrate the highest Standard of integrity.

QUALIFICATIONS

• At least seven (7) years’ knowledge and experience in Financial Services with a focus on Fintech with at least three (3) in a managerial/supervisory role. 


• Relevant Business Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 


• MBA or relevant Master’s degree preferred. 


• Member in good standing of a recognized professional body. 


• In-depth knowledge of the Financial Services, as well as regulatory requirements and industry best practices. 


• Superior business understanding, with the ability to leverage technology to solve business and technical issues.


• Possess high professional and ethical standards. 


• Strong stakeholder management skills.


• Be a strategic thinker with an analytical mind.